The lecturers of the thematic lectures will be Deep Lead coaches, each in their own area of expertise. We can also tailor the lecture to meet your specific needs and those of your organisation. Examples of some of our most popular thematic lectures to date:
The effectiveness of coaching: from a cost to an investment
What are the concrete and measurable benefits of coaching?
Who should participate?
What is the timetable?
How will the results be reported?
How will the workplace's own indicators be used?
How will effectiveness be measured?
Why is coaching an investment and not an expense?
Chaos in decision-making and management teams
Decision-making and management methods in start-up companies and their use in different environments
Decision-making in chaos - a business model and mechanisms for effective decision-making
Effective management teams in an uncertain environment
Intuition and facts to support decision-making
Methods for gathering information to support management decision-making: best practices from start-up companies
Me in change
The process of change from an individual perspective
Resistance to change and its different levels
Dealing with resistance to change
Unlearning the old and moving towards the new
My attitude to change and the repercussions for the work community
The two basic tasks of leadership
Change requires leadership
A step-by-step model of change work
Resistance to change and how to deal with it
Acting as a change leader
How to succeed in change
The 7 deadly sins of customer service
The role and importance of customer service as part of business success
Principles of customer-centred working
The most common customer service mistakes
Tips and best practices for excellent customer service
Creative problem-solving methods (5-step method)
Creative problem solving: background, principles and benefits
Building an open and creative atmosphere
The applicability of creative problem-solving methods
The five-step method and how to use it
The importance & impact of attitude on your own and your work community's performance
What is attitude and what factors influence it?
The impact of attitude on the importance of overall communication
The role of attitude in customer service
The impact of my attitude on my colleagues and the workplace
Are customers difficult or am I difficult? Attitude, willingness and ability
The concept of customer: what we mean by customer
Ability + desire = professionalism
Qualities of an excellent customer service person
Developing self-esteem in customer service work
Challenging customer encounters and turning them into results
Health, Wellbeing, Resilience - from words to action
The multidimensionality of health
Health is a changing state
Assessing your own health and well-being
The role of health, behaviour and choices in our well-being
For more information email us to firstname.lastname@example.org